🔁 Returns

You have the right to return a product within 14 days from the date of receiving the parcel.

How to return a product:

1. Pack the item you wish to return. Please ensure the parcel is well secured — it must reach us intact.

2. Include a completed return form in the parcel. You may write it by hand.
   Link to the form: Formularz zwrotu

3. Send the parcel to the following address:

Paintery
ul. Oboźna 9/ lok.107
00-332 Warszawa
(Please do not send parcels with “cash on delivery” — such shipments will not be accepted.)

4. We will refund the purchase price of the returned item as soon as possible (maximum within 14 days) using the same payment method that was selected during the order.
   If you would like to receive the refund by a different method, please include this information in the return form.
   Shipping costs for returning the product are not refundable.

Complaints

1. Damaged parcel

If the product you ordered arrived damaged, please inform us by email at stayclaystudio@gmail.com, including:

• a photo of the damaged item

• the order number

• information on whether the parcel was visibly damaged or showed signs of interference upon delivery.

2. Incomplete parcel

If you notice that a product is missing from the parcel upon opening it, please contact us via email at stayclaystudio@gmail.com, providing:

• your order number

• a photo of the parcel and its contents

• information on whether the parcel was damaged upon delivery.

3. Other reason for complaint

If you have another reason for a complaint, please contact us via email at stayclaystudio@gmail.com, including:

• a detailed description of the issue

• a photo

• your order number